Return Policy

All items must be returned within 7 days of delivery to be eligible for a store credit issued (less shipping costs). The customer is responsible for any return shipping costs and for obtaining tracking information as OneYou is not responsible for any lost/missing returns. If an item ordered received free shipping and a refund is requested, shipping will be charged on the store credited items.

Any orders returned to us due to an incorrect or incomplete address provided by the customer or refusal to accept may be subject to a 20% restocking fee. After we receive the item back, a store credit will be issued that can be used to repurchase that item on our website. You are always welcome to exchange your return for a different size subject to availability and shipping charges will apply. 

If you believe you have received a defective product, prior to returning the item, please email us with an image of the defect and your order number for our production team to review.

Exchanges can only be made for a different size of the style purchased. You must send us an email for authorization on any exchanges prior to sending back the exchanged item(s). All returned items must be unused, unwashed, and free of any odors or hair particles and with original plastic packaging and or tags intact, if any. Please include your order number with your return. Please allow 7-20 business days to process returns and exchanges. 

International orders can only be returned for a refund (less shipping costs). International customers may be assessed a tariff, duty, sales tax or other fees charged by the country they reside in and is solely the obligation of the customer. The shipping cost charged by OneYou only covers the actual cost to ship the order initially. Any packages refused by customer will be charged a 20% restocking fee. Depending on country of destination,  estimated delivery times can be anywhere between 7-45 days. 


For non U.S. customers, we do not offer exchanges. However, you can reorder on our website the desired size or color.  Your return will be a store credit for the cost of the product less shipping costs. PLEASE SEND RETURNS/EXCHANGES WITHIN 7 DAYS OF RECEIVING ITEM TO: OneYou Return Address. Returns after 30 days of receipt will not be accepted. Please Include order number with your return.

By placing an order with OneYou, the customer acknowledges and agrees to all our shipping/return policies, terms and conditions.

Please note-sales items may be exchanged for a different size of same style and color only.